HGS is a leader in optimising the customer experience and helping their clients to become more competitive. HGS operates on a global landscape with 40,000 employees in 66 worldwide locations delivering localised solutions. For the year ended 31st March 2016, HGS had revenues of US$ 507 million. HGS, part of the multi-billion dollar Hinduja Group, has more than four decades of experience working with some of the world’s most recognised brands
In 2015, as a result of the location of their HR Team, HGS approached Solve. to support with a TUPE project affecting up to 400 of a competitors employees in Glasgow, Scotland. These employees were proposed to transfer to an HGS location in either Southern Scotland or Northern England as a result of HGS winning a contract from this competitor for the provision of outsourced Customer Service support to their Client.
The project involved full end to end support including:
A dedicated Manager acting as Project Lead with further administrative support from the Solve. team
Relationship building with both the Client and their competitor, ensuring their trust and confidence in Solve.’s ability to deliver the project on time and without any major concerns developing
Liaison with the internal HR teams in both organisations to ensure a joined up approach to the project execution
Drafting of all required documentation to ensure consistency and legal compliance
Face to face support at all collective and individual consultation meetings
Advice on legislation relating to TUPE and Redundancy, using the support of HGS internal legal advisors as required
Successfully carrying out of a number of redundancies for those who were unable to transfer as a result of the change of location of the work
Throughout the project, Solve. operated as an additional ‘arm’ of the HGS internal HR team, ensuring that the HR Director was kept up to speed on the progress of the project and was consulted regarding all decisions to be made as the project progressed.
Krystyna Petersen, HR Director, HGS says of Solve.’s project support
I was very grateful for Solve’s support and professionalism throughout this project. The team were professional, bubbly and provided support of a high standard. I would not hesitate to use Solve again in the future.
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